Help with...
DELIVERY
UK DELIVERY
We offer FREE UK shipping (Royal Mail 2nd Class) for all orders over £50. Other prices are:
- Royal Mail 1st Class (Tracked) = £6.50
- Royal Mail 2nd Class (Tracked) = £4.50
- Royal Mail Letterbox (untracked - single headwear, socks, tees only) = £2.00
- Bulk Delivery - SUPS/EBIKES: DPD = Free
Please note: You will NOT BE CHARGED any extra taxes or fees upon delivery.
IRISH DELIVERY
We offer FREE Republic of Ireland shipping for all orders over €60.
- DPD Tracked (2-3 days) = €6.95
- Bulk Delivery - SUPS/EBIKES: DPD = Free
Please note: You will NOT BE CHARGED any extra taxes or fees upon delivery.
WESTERN EUROPE
INCLUDING: ANDORRA, AUSTRIA, BELGIUM, FRANCE, GERMANY, ITALY, LIECHTENSTEIN, LUXXEMBOURG, MONACO, NETHERLANDS, PORTUGAL, SPAIN.
For orders below €70:
- DPD INTL Tracked (4-5 days) = €7.95
For orders above €70:
- DPD INTL Tracked (4-5 days) = €5
Please note: You will NOT BE CHARGED any extra taxes or fees upon delivery.
SCANDINAVIA
INCLUDING: SWEDEN, DENMARK, FINLAND AND NORWAY ONLY.
- DPD International (7-10 Working Days = €30
Please note: You will NOT BE CHARGED any extra taxes or fees upon delivery.
NORTH AMERICA
- CANADA: DHL/UPS/DPD 5-15 Working Days = $40 CAD
- US EAST & CENTRAL: DHL/UPS/DPD 5-15 Working Days = $20 USD
- US WEST: DHL/UPS/DPD 5-18 Working Days = $35 USD
AUSTRALIA
- DHL Worldwide Express 15-17 Working Days = £65 GBP
REST OF THE WORLD
If you require shipping to another country which is not listed here and is not available at checkout, please get in touch with us via info@bleubird.com and we will do our best to assist.
HELP WITH
RETURNS
TERMS AND CONDITIONS
*Important: Online orders cannot be returned in any of our stores or at our warehouse. All online orders must be returned via post to our UK address in Belfast, Northern Ireland*
You can return any item which doesn't suit you within 30 days from receiving it. You must initiate your returns request within this time period.
Return postage must be paid by the customer.
Our Return postage location is in Belfast, Northern Ireland, UK. Original postage costs cannot be refunded.
Products must be unworn and returned in the same condition as you received them, including all marketing material/swing tags attached. Please return the items in a respectable, folded, similar condition to receiving them.
We currently do not offer exchanges due to logistical reasons within our distribution centre. If you would like to exchange a product, the easiest thing to do is to return it to us for a refund, and simply order the new product as a new order. If you have used a discount code for your original order, feel free to get in touch with us and we can provide you with a new discount code for your new order.
START A RETURN
To initiate your return, please email: RETURNS@BLEUBIRD.COM with the following information.
- Full Name
- Order Number
- Order Date
- Email address used on the order
- Reason for return
A member of our team should get back to you within 24 hours (during working week) with return instructions.
*Please do not send items back without emailing our returns department first. Please do not attempt to return online orders in store*
HELP WITH
PRODUCTS
FAULTY PRODUCTS
It's pretty rare that our items are faulty or defective.
If an item arrives with you which is damaged or defective, firstly, apologies. Please send us an email immediately with a brief description and some photos of the issue and we will resolve things as quickly as possible.
Please send all emails to INFO@BLEUBIRD.COM.
SIZING
There is a size chart/description on each product page which goes into as much detail on the size of that particular product as possible.
If you have any other queries regarding sizing, feel free to reach out to us on live chat (during working hours) or via email.
Email Contact: INFO@BLEUBIRD.COM
ADRIFT COLLECTION CARE
The Adrift Collection is manufactured in a specific way to create the 'washed-out' unique style which makes it so popular. Each garment is dyed and so this means the colour can run easier than other garments would.
Please be careful, especially with the crimson/red products. All the products need to be washed in a cold wash, ideally with similar colours, or darker colours. The first few washes will loose colour in the garments, so please take great care not to ruin other items in the wash.
If you are wearing a light garment underneath any products (particularly crimson), the colour can rub off some items and onto the garment underneath/your skin. To avoid this, we recommend washing your product before use, or not to wear it during exercise.
If you scrub the products in order to remove any stains you may have got on the garments, then please be careful not to scrub the actual colour out of the garment and leave a lighter patch than the rest of the garment.
Over the course of the Adrift products lifetime, the colour will fade. This is normal and we believe it adds character to the item.
GENERAL PRODUCT CARE
In order to protect the planet and your new products, we always recommend washing on a cold wash and hang drying.
Each garment has specific care instructions on the internal label.
If you require any other advice, feel free to reach out to us on live chat (during working hours) or via email.
Email Contact: INFO@BLEUBIRD.COM
HELP WITH
E-BIKES
E-BIKE HELP CENTRE
Please follow the link below to visit our e-bike help centre which includes in depth detail on bike set-up and instructions.
If you have any other questions, feel free to reach out to us via the contact form below.